Contact Center Agent | Call Center

UF Health Shands Hospital - Gainesville

Job ID: 90220
Full/Part Time: Full-Time
Regular/Temporary: Regular
Department: Call Center
Shift/Days: Various
Posted FTE: 1.00 = 40 Hours

Job Opening Summary

The Contact Center Agent position works within a structured environment requiring sharp attention to detail and the ability to focus and maintain a calm demeanor under pressure. This position delivers excellent customer service while providing information to patients, hospital, faculty, staff and other health care providers in a 24/7, high-volume operator call center environment. The position will perform a variety of tasks, including intake triage and activating hospital emergency codes and alerts (Code Blue/SWAT/STEMI alerts) and priority notifications based on knowledge of administrative protocols and UF Health policies and procedures.

Job Opening Qualifications

Minimum Education and Experience Requirements:

  • High school diploma or equivalent required.
  • One (1) year of work experience with computers in a customer service clerical office is required.
    • May substitute 1 year of work experience requirement with AS degree.
  • Strong verbal and written communication skills required.
  • 911, hospital operator or call center representative experience preferred, ideally in a health care-related industry.
  • Multi-line phone system experience preferred.
  • Must demonstrate a high level of accuracy and speed using a computer system.
  • Must have the ability to function calmly and perform under stress when confronted with emergency, critical or unusual situations.
  • Must be able to speak and hear clearly without impairment and be to handle stress properly.
  • Must be able to effectively use multiple computer applications.
  • Must demonstrate ability to perform multiple tasks simultaneously, recognize and react to changing priorities, make timely and accurate judgement decisions, effectively communicate with other health care professionals, and work independent of direct supervision.
  • A working knowledge of medical terminology preferred.

Minimum Pay Rate - Hourly: $17.70
Midpoint Pay Rate - Hourly: $21.15

Apply Now

Internal Applicants - Apply Here

We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.

UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V

UF Health Shands Hospital - Gainesville
Gainesville, FL 32608

Why Work With UF Health

Benefits to fit your life.

As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.

About UF Health
About UF Health

UF Health Shands is recognized as Florida’s premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition. It is our privilege to offer distinguished, patient-centered care and build upon our role as the state’s premier provider of medical expertise and specialties.

UF Health ranks 53rd on the 2021 Forbes list of Florida’s 100 best workplaces and ranks 31st on their list of best workplaces in the nation for women. UF Health Shands Hospital was included in Indeed’s list of the “2019 Top-Rated Workplaces” for hospitals, which recognizes the 25 “Best Hospitals” in the U.S. We are number 20.

About The Area
Welcome to the Sunshine State.

There’s a reason the Sunshine State is the tourism capital of the world and the third-most populous state in the country. As a Florida resident, you’re never far from the world’s best beaches, theme parks and attractions (and their Florida resident discounts), and cultural arts. Factor in our favorable tax rate and entrepreneurial spirit, and it’s easy to see why so many individuals, families and businesses choose to make Florida their home.

Keywords: Career, Employment, Jobs, Job Listing, Job Search, Opening, Staff, Occupation, Compensation, Salary, Benefits, Hospital, Health Care, Healthcare, Home Care, Medical, Clinical, academic medical center, Electronic medical records, EMR, Magnet® designation, U.S. News & World Report ranking, Florida, FL, Best Hospital, North Central Florida, Alachua, Putnam, Marion, Flagler, Volusia, Gainesville, Ocala, Newberry, Old Town, Daytona Beach, Vero Beach, Tallahassee, Summerfield, Leesburg, Starke, Deltona, Lake City, The Villages, Administrative Assistant, Admin Asst, Call Center, Customer Service, Clerk, Clerical, Secretary, Secretarial