The guest service specialist (GSS), under the direction of the Patient Experience Department, functions as a liaison between patients, families, visitors and staff to facilitate the highest level of patient satisfaction. The GSS creates a positive impression through high-quality engagement, assistance, proactive rounding and customer service recovery. Orients and supports patients/families regarding hospital environment, amenities and resources. This position is responsible for providing guests with patient and UF Health information, wayfinding, securing transportation and knowledge of local lodging and amenities. The GSS supports the lost and found process, provides valet vouchers and ensures a safe and clean environment. Proactively facilitates communication and problem resolution between unit staff, other departments and the patient/family.
Minimum Education and Experience Requirements:
Must successfully pass an AHCA Level 2 screening for this position.
Minimum Pay Rate - Hourly: $16.55
Midpoint Pay Rate - Hourly: $19.18
Internal Applicants - Apply Here
We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.
UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V
Patient Ambassador I Patient Experience
Gainesville, FL
Shift/Days: 7 a.m. - 7:30 p.m., Varied
Posted FTE: 0.90 = 36 Hours
Patient Ambassador I Patient Experience
Gainesville, FL
Shift/Days: 7 a.m. - 7:30 p.m., Varied
Posted FTE: 0.90 = 36 Hours
Patient Advocate | Patient Experience
Gainesville, FL
Shift/Days: 8 a.m. - 4:30 p.m., Monday-Friday
Posted FTE: 1.00 = 40 Hours
Patient Experience Team Lead- Patient Experience
Gainesville, FL
Shift/Days: Variable
Posted FTE: 1.00 = 40 Hours
Patient Ambassador | Patient Experience
Gainesville, FL
Shift/Days: 7 a.m. - 7:30 p.m., Variable
Posted FTE: 0.90 = 36 Hours
As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.
UF Health Shands is recognized as Florida’s premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition. It is our privilege to offer distinguished, patient-centered care and build upon our role as the state’s premier provider of medical expertise and specialties.
UF Health ranks 53rd on the 2021 Forbes list of Florida’s 100 best workplaces and ranks 31st on their list of best workplaces in the nation for women. UF Health Shands Hospital was included in Indeed’s list of the “2019 Top-Rated Workplaces” for hospitals, which recognizes the 25 “Best Hospitals” in the U.S. We are number 20.
There’s a reason the Sunshine State is the tourism capital of the world and the third-most populous state in the country. As a Florida resident, you’re never far from the world’s best beaches, theme parks and attractions (and their Florida resident discounts), and cultural arts. Factor in our favorable tax rate and entrepreneurial spirit, and it’s easy to see why so many individuals, families and businesses choose to make Florida their home.
For a full list of UF Health career opportunities statewide, go to our main career site.
Keywords: Career, Employment, Jobs, Job Listing, Job Search, Opening, Staff, Occupation, Compensation, Salary, Benefits, Hospital, Health Care, Healthcare, Home Care, Medical, Clinical, academic medical center, Electronic medical records, EMR, Magnet® designation, U.S. News & World Report ranking, Florida, FL, Best Hospital, North Central Florida, Alachua, Putnam, Marion, Flagler, Volusia, Gainesville, Ocala, Newberry, Old Town, Daytona Beach, Vero Beach, Tallahassee, Summerfield, Leesburg, Starke, Deltona, Lake City, The Villages, Customer Service Representative, Rep, Greet, Greeter, Info, Information, Concierge, Patient Care, Assistant, Aide