Office Representative - Radiology General

UF Health Shands Hospital - Gainesville

Job ID: 80428
Full/Part Time: FTE 0.50
Regular/Temporary: Regular
Department: Radiology General
Shift/Days: 7 a.m. - 5:30 p.m., Saturday-Sunday
Posted FTE: 0.50 = 20 Hours

Job Opening Summary


Facilitates the patient's access into the Radiology system by providing registration and check-in services, including, but not limited to the following: securing accurate The Joint Commission-approved patient demographics, identification, authorization of services and insurance information for registration purposes for all scheduled and non-scheduled patients; securing completed and signed written radiology orders; entering and scheduling orders into Epic; and verifying demographic and financial data and electronic filing of documents into OnBase. Ensures that basic ICD-9 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service. Follows federal regulations to ensure legal compliance is maintained (i.e., HIPAA and medical necessity). Protects the fiscal interest of the enterprise by checking for medical necessity according to the carrier's guidelines, and assists the Financial Specialist with securing a waiver, i.e., ABN, from the patient when necessary. Schedules, cancels and reschedules patient appointments as needed while maintaining patient confidentiality. Works closely with the Financial Specialist by assisting in point-of-service collections in an effort to satisfy the patient's financial obligations as required and increase reimbursement for the organization. Provides support for the Radiology Technologist and other technical and clerical staff from within the hospital system and from the community.

Job Opening Qualifications


Minimum Education and Experience Requirements:

  • High school graduate or equivalent is required.
  • Continuing education beyond high school preferred.
  • Minimum two (2) years of clerical or customer service experience with at least one (1) year in a health care environment preferred.
    • Two-year degree may substitute for one year of clerical experience or hospital/medical practice experience.
  • Position requires the exercise of courtesy and patience when interacting with all customers to maintain sound public relations.
  • Professional customer service in person and via telephone, communication skills and knowledge of PC/keyboard are required.
  • Familiarity with ICD-10 and CPT codes and medical terminology preferred.
  • Knowledge of Epic, Biscom, OnBase and insurance terms and anatomy is preferred.
  • Excellent critical thinking, attention to detail and ability to work under hectic and sometimes stressful conditions is required.
  • Must be comfortable requesting information from and giving information to clinics, physicians, patients and technical/clinical staff.
  • The ability to multitask, organize, prioritize responsibilities, problem solve and function in a team environment are necessary attributes.

*** Minimum Pay Rate - Hourly: $13.55
*** Midpoint Pay Rate - Hourly: $16.18

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Internal Applicants - Apply Here

We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.

UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V

UF Health Shands Hospital - Gainesville
Gainesville, FL 32608

Why Work With UF Health

Benefits to fit your life.
As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.
About UF Health
About UF Health
UF Health Shands is recognized as Florida’s premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition. It is our privilege to offer distinguished, patient-centered care and build upon our role as the state’s premier provider of medical expertise and specialties.

UF Health ranks 53rd on the 2021 Forbes list of Florida’s 100 best workplaces and ranks 31st on their list of best workplaces in the nation for women. UF Health Shands Hospital was included in Indeed’s list of the “2019 Top-Rated Workplaces” for hospitals, which recognizes the 25 “Best Hospitals” in the U.S. We are number 20.
About The Area
Welcome to the Sunshine State.
There’s a reason the Sunshine State is the tourism capital of the world and the third-most populous state in the country. As a Florida resident, you’re never far from the world’s best beaches, theme parks and attractions (and their Florida resident discounts), and cultural arts. Factor in our favorable tax rate and entrepreneurial spirit, and it’s easy to see why so many individuals, families and businesses choose to make Florida their home.

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