UFP Access Center Coordinator | Access Center - Orthopaedics

UF Health Physicians - Gainesville

Job ID: 93386
Full/Part Time: FTE 0.50
Regular/Temporary: Regular
Department: Access Center - Ortho
Shift/Days: 2:30 p.m. - 7 p.m., Monday-Friday
Posted FTE: 0.50 = 20 Hours

Job Opening Summary

To deliver excellent patient-centered service while providing information regarding services to patients, hospital, staff and community health care providers in a high-volume call center environment. Perform intake triage, appointment scheduling, referral processing, registration of new patients and referral of patients to faculty physicians based on knowledge of administrative protocols and University of Florida Physicians policies and procedures. Due to the extensive training involved, agents must remain in one pod for 12-months before being considered for a pod-to-pod transfer.

Job Opening Qualifications

Minimum Education and Experience Requirements:

  • High school diploma and three years of relevant experience required. May also qualify with an associate's degree and one year of relevant experience or with a bachelor's degree.
  • Two years of clerical/customer service experience strongly preferred, ideally in a health care or hospitality-related industry working with a concierge-style service model.
  • The required high level of general computer literacy may be demonstrated by successful past experiences with a variety of computer software packages and/or proprietary systems.
  • Must have excellent interpersonal, customer service and communication skills. Must be able to perform under stress when confronted with emergency, critical or unusual situations.
  • Incumbent must be comfortable discussing financial matters with patients in a professional manner.
  • Must be able to multitask effectively, maintaining a high standard of patient focus while making generalizations, evaluations or decisions based on sensory or judgmental criteria.
  • A working knowledge of medical terminology would be helpful.


  • Successfully complete customer service certification requirements according to the UFJHI course schedule.
  • Maintain customer service certification by annual assessment.

Minimum Pay Rate - Hourly: $18.45
Midpoint Pay Rate - Hourly: $22.65

Apply Now

Internal Applicants - Apply Here

We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.

UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V

UF Health Physicians - Gainesville
Gainesville, FL 32610

Why Work With UF Health

Benefits to fit your life.

As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.

About UF Health
About UF Health

UF Health Shands is recognized as Florida’s premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition. It is our privilege to offer distinguished, patient-centered care and build upon our role as the state’s premier provider of medical expertise and specialties.

UF Health ranks 53rd on the 2021 Forbes list of Florida’s 100 best workplaces and ranks 31st on their list of best workplaces in the nation for women. UF Health Shands Hospital was included in Indeed’s list of the “2019 Top-Rated Workplaces” for hospitals, which recognizes the 25 “Best Hospitals” in the U.S. We are number 20.

Gainesville, Newberry, Old Town
Welcome to Gainesville, Newberry & Old Town.

With an average high of 65 degrees in January, you rarely hear the terms “wind chill factor” and “freezing rain” in Gainesville — unless you happen to be watching a national weather forecast. Mild winters and warm summers are par for the course in the Sunshine State. With its beautiful natural landscape, nearby freshwater springs and stunning prairies, Gainesville has been called an “urban forest.”

There’s more to the climate in Gainesville than the weather and scenic environment. Gainesville is home to the University of Florida, the nation’s 5th-ranked public university, and the Florida Gators. There is a climate of innovation and entrepreneurship that has resulted in the creation of a substantial number of new businesses in recent years, making the city especially attractive for dual-career families. There has been a continuing expansion of museums and theaters, as well as the preservation of landmarks like Gilchrist Blue Springs and Ichetucknee Springs. The towns of Newberry, Old Town, Micanopy, Alachua and High Springs add to the local charm and to the area’s appeal for families.

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