Dispatcher Patient Transport | Patient Transportation

UF Health Shands Hospital - Gainesville

Job ID: 91906
Full/Part Time: Full-Time
Regular/Temporary: Regular
Department: Patient Transportation
Shift/Days: Variable
Posted FTE: 1.00 = 40 Hours

Job Opening Summary

This position is responsible for the effective daily coordination and monitoring of patient transportation services in a hospital environment through timely and accurate dispatch, management of customer transportation requests and efficient assignments of transport personnel utilizing company applications. In addition, this position will ensure positive patient, client and transporter satisfaction by providing excellent customer service on the floor or on the phone.

Duties and Responsibilities:

  • Directs the activity of the transport function and transporters, ensuring timely completion of tasks. Monitors procedures related to availability and completion of tasks and follows up on issues related to service and operations.
  • Exhibits excellent telephone etiquette and listening skills.
  • Ensures accurate and timely dispatch of transport requests and ensures maximum staff productivity.
  • Maintains a safe, healthy, orderly and pleasant work environment for staff; ensures dispatch equipment is safe and in good, clean working condition; provides and maintains adequate levels of supplies and equipment.
  • Understands and applies knowledge of basic patient transport concepts, infection control practices and proper body mechanics.
  • Understands and is able to determine, explain and develop dispatcher logic and transporter activities. Acts as a transporter when necessary.
  • Ensures proper operation of company hardware, software programs, page and phone-handling systems and is able to troubleshoot and work with information systems.
  • Ensures requests have been completed in an efficient and timely manner according to current departmental standards, priorities and patient appointments.
  • Functions as a liaison between Patient Transportation and other departments.
  • Develops and promotes positive, effective customer service relations with patients, patient family members, visitors and staff.
  • Resolves problems related to patient, visitor, staff or employee complaints. Resolves problems associated with patient transport services and recommends and participates in the solution of ongoing problems or trends.
  • Acts as a positive role model. Possesses integrity, focus, commitment, flexibility, diplomacy and team spirit. Is reliable and trustworthy.

Desired Qualifications:

  • Language Skills:
    • Excellent interpersonal skills necessary to interact, motivate and communicate with a wide range of staff and hospital personnel in a professional manner. Guest relations skills must be strong, genuine and noticeable. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients and other associates of the facility.
  • Computer-Based Skills
    • Basic computer skills utilizing a Windows-based operating system. Ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues.
  • Problem-Solving and Reasoning Skills
    • Analytical ability to constantly evaluate task and personnel status. Interpret demand and response times in accordance with patient acuity and personnel availability. Mental ability to provide excellent problem-solving judgment related to response time and performance of associates' coordination of activities related to patient transportation services. Enforcement of policies under emergency or stressful situations

Job Opening Qualifications

Minimum Education and Experience Requirements:

  • High school diploma or general education degree (GED) preferred; or one to three months of related experience and/or training; or equivalent combination of education and experience.
  • Dispatcher, transport or hospital experience preferred.

Minimum Pay Rate - Hourly: $16.00
Midpoint Pay Rate - Hourly: $18.15

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Internal Applicants - Apply Here

We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.

UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V

UF Health Shands Hospital - Gainesville
Gainesville, FL 32608

Why Work With UF Health

Benefits to fit your life.

As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.

About UF Health
About UF Health

UF Health Shands is recognized as Florida’s premier hospital system, thanks to our commitment to quality clinical care that yields outstanding outcomes and continually earns us national recognition. It is our privilege to offer distinguished, patient-centered care and build upon our role as the state’s premier provider of medical expertise and specialties.

UF Health ranks 53rd on the 2021 Forbes list of Florida’s 100 best workplaces and ranks 31st on their list of best workplaces in the nation for women. UF Health Shands Hospital was included in Indeed’s list of the “2019 Top-Rated Workplaces” for hospitals, which recognizes the 25 “Best Hospitals” in the U.S. We are number 20.

About The Area
Welcome to the Sunshine State.

There’s a reason the Sunshine State is the tourism capital of the world and the third-most populous state in the country. As a Florida resident, you’re never far from the world’s best beaches, theme parks and attractions (and their Florida resident discounts), and cultural arts. Factor in our favorable tax rate and entrepreneurial spirit, and it’s easy to see why so many individuals, families and businesses choose to make Florida their home.

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