Office Representative I Ocala Neighborhood Hospital

Facilitates the patient's access into the Radiology system by providing registration and check-in services, including, but not limited to the following: securing accurate The Joint Commission-approved patient demographics, identification, authorization of services and insurance information for registration purposes for all scheduled and non-scheduled patients; securing completed and signed written radiology orders; entering and scheduling orders into Epic; verifying demographic and financial data; and electronic filing of documents into appropriate systems. Ensures that basic ICD-10 coding is relevant to the signs and symptoms for the diagnosis reflected on the request for service. Follows federal regulations to ensure legal compliance is maintained (i.e., HIPAA and medical necessity). Protects the fiscal interest of the enterprise by checking for medical necessity according to the carrier's guidelines, and assists the financial specialist with securing a waiver, i.e., ABN, from the patient when necessary. Schedules, cancels and reschedules patient appointments as needed while maintaining patient confidentiality. Works closely with the financial specialist, assisting in "point of service" collections in an effort to satisfy the patient's financial obligations as required and increase reimbursement for the organization. Provides support for the radiology technologist and other technical and clerical staff from within the hospital system and from the community.