Office Representative I Oncology Treatment

UF Health Shands Hospital - Gainesville

Job ID: 110023
Full/Part Time: Full-Time
Regular/Temporary: Regular
Department: Oncology Treatment
Shift/Days: 8 a.m. - 4:30 p.m., Monday-Friday
Posted FTE: 1.00 = 40 Hours

Job Opening Summary

The office representative is responsible for creating a positive first impression, exhibiting excellent customer service and creating a positive experience for patients and families. Greets patients upon arrival and is a friendly point person. This role is pivotal to ensuring patient flows and a team approach to the patient's care. Understands flows of appointments and, as needed, notifies staff of arrival, concerns or questions. Monitors flows in the waiting room and investigates to ensure patient care happens in a timely manner. Keeps patients and families informed of delays. Ability to provide wayfinding in Radiation Oncology, Medical Plaza as well as on campus, in addition to being a liaison for other departments. As part of this, ability to review Epic to ensure the patients are in the appropriate place. Utilizes resources to intervene as needed. Follows check-in procedures and performs duties related to iPad use for forms, scanning record, scheduling Multi-D into MOSAIQ and faxing GVA reports. Schedules follow-ups and understands scheduling parameters to optimize physician schedules. Point person for telephone communication between staff and patients/family in the waiting room.
 

Job Opening Qualifications

Minimum Education and Experience Requirements:

  • High school graduate or equivalent.
  • One year of general office or medical practice experience preferred.
  • Excellent customer relations and phone skills are musts.
  • Familiarity with CPT and ICD-9 coding preferred.
  • Incumbent should be comfortable providing basic visit, cost and co-payment information.
  • Person should display initiative, have the ability to multitask and be able to take on responsibilities.
  • Proven ability to problem solve and be a team member is essential.


Minimum Pay Rate - Hourly: $16.88
Midpoint Pay Rate - Hourly: $19.34

 

Internal Applicants - Apply Here

We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.


UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V


UF Health Shands Hospital - Gainesville
Gainesville, FL 32608



Why Work With UF Health

Benefits
Benefits to fit your life.

As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.

About UF Health
About UF Health

UF Health Shands is recognized as Florida’s premier hospital system. We're an integral part of the University of Florida, which ranks as the nation’s Number 1 public university by the Wall Street Journal.

Our steadfast commitment to delivering top-tier clinical care leads to outstanding outcomes, consistently garnering our hospital national acclaim, including:

  • Nine of our specialties rank among the best in the nation by U.S. News & World Report.
  • Our hospital has received four consecutive Magnet® designations for high-quality nursing.
  • UF Health Shands Hospital is recognized as a Designated Cancer Center by the National Cancer Institute (NCI) for scientific leadership in laboratory and clinical research.
  • We received an “A” on the Leapfrog Hospital Safety Grade.

It's our privilege to provide exceptional, patient-centered health care that bolsters our communities and strengthens our role as the perennial health care leader in Florida.

About The Area
Welcome to the Sunshine State.

There’s a reason the Sunshine State is the tourism capital of the world and the third-most populous state in the country. As a Florida resident, you’re never far from the world’s best beaches, theme parks and attractions (and their Florida resident discounts), and cultural arts. Factor in our favorable tax rate and entrepreneurial spirit, and it’s easy to see why so many individuals, families and businesses choose to make Florida their home.

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