Delivers excellent patient-centered service while providing information regarding services to patients, hospital, staff and community health care providers in a high-volume call center environment. Performs intake triage, appointment scheduling, referral processing, registration of new patients and referral of patients to faculty physicians based on knowledge of administrative protocols and University of Florida Physicians' policies and procedures. Due to the extensive training involved, agents must remain in one pod for 12 months before being considered for a pod-to-pod transfer.
Minimum Education and Experience Requirements:
Licensure/Certification/Registration:
Minimum Pay Rate - Hourly: $18.82
Midpoint Pay Rate - Hourly: $22.84
Internal Applicants - Apply Here
We invite you to join our team! Our work and passion for excellence are intended to have an impact beyond the communities in which we serve. You may apply for a maximum of 10 positions at any given time. For general application process topics please review our Frequently Asked Questions. For technical assistance please contact Human Resources at 352-265-0441.
UF Health Shands Hospital is committed to diversity as a competitive advantage in attracting top talent from across the nation and around the world. We believe in sharing knowledge, learning from one another, valuing different opinions, and celebrating the things that make each one of us unique in our own right. UF Health Shands Hospital is an equal opportunity employer and drug-free workplace. Equal Opportunity Employer M/F/D/V
As you would expect from an organization this size, our core benefits include medical insurance and prescription drug plans, short-term and long-term disability, life insurance, generous paid time off, 10 paid holidays per year and an employee assistance plan. Voluntary benefits include tuition reimbursement, dependent care and health care reimbursement accounts, dental insurance, vision plan and more. Retirement benefits include a 403(b) plan.
UF Health Shands is recognized as Florida’s premier hospital system. We're an integral part of the University of Florida, which ranks as the nation’s Number 1 public university by the Wall Street Journal.
Our steadfast commitment to delivering top-tier clinical care leads to outstanding outcomes, consistently garnering our hospital national acclaim, including:
It's our privilege to provide exceptional, patient-centered health care that bolsters our communities and strengthens our role as the perennial health care leader in Florida.
With an average high of 65 degrees in January, you rarely hear the terms “wind chill factor” and “freezing rain” in Gainesville — unless you happen to be watching a national weather forecast. Mild winters and warm summers are par for the course in the Sunshine State. With its beautiful natural landscape, nearby freshwater springs and stunning prairies, Gainesville has been called an “urban forest.”
There’s more to the climate in Gainesville than the weather and scenic environment. Gainesville is home to the University of Florida, the nation’s 5th-ranked public university, and the Florida Gators. There is a climate of innovation and entrepreneurship that has resulted in the creation of a substantial number of new businesses in recent years, making the city especially attractive for dual-career families. There has been a continuing expansion of museums and theaters, as well as the preservation of landmarks like Gilchrist Blue Springs and Ichetucknee Springs. The towns of Newberry, Old Town, Micanopy, Alachua and High Springs add to the local charm and to the area’s appeal for families.
For a full list of UF Health career opportunities statewide, go to our main career site.
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